Frequently asked questions
WHAT ARE YOUR HOURS OF OPERATION?
Our general hours of operation are Monday’s 10am - 4pm, Wednesdays 10am - 2pm and Fridays between 10am - 4pm however, we do take deliveries/collections outside of these hours including weekends and after hours.
Do you deliver?
Yes, we deliver items. Let us know when you require delivery and we will quote based on the date, time and size of the load. We do not currently deliver outside of a 30km radius of Perth, WA, but you are welcome to make your own arrangements for couriering items. Contact us to discuss these options.
Can I collect My items?
Yes, all items can be collected from our warehouse during our opening hours. You will be allocated a collection time on your order invoice. If you have a preferred collection time within our business hours, let us know and we will accommodate it if we can. We recommend ensuring that you discuss your collection vehicle with us in advance so we can assist with any requirements needed to secure items for a safe journey to your event location. Please note, items cannot be collected in a UTE or TRAILER.
When can I collect/return my items?
All weekend hires can be collected Friday and returned Monday between 10am - 4pm or as listed on your hire invoice.
Where is the Collection/Return location?
Our warehouse is located at Unit 2/102 Guthrie Street, Osborne Park (entry and parking access is from Drake Street).
CAN I VIEW ITEMS?
Yes, you are welcome to attend our showroom to view our items during our opening hours. Pop in’s to view are range are welcomed but if you would like to discuss your event and styling in detail, please schedule an appointment by emailing hello@sideserve.com.au.
Can you SET ITEMS IF MY CATERER/VENUE CANNOT?
Yes, we can lay out our hired tableware items. Our ‘White Glove Service’ can be quoted based on your order. This service includes all items laid in precise arrangement to meticulous detail. We also align and straighten all other table items. Contact us for a quote for this arrangement.
Can you style my table and event?
Styling for events of up to 30 guests only will be offered soon but is limited to a select number of events per year. Get in touch to discuss your requirements. We are also happy to recommend the services of our favourite stylists and florists.
Am I required to clean my items before returning?
In order to ensure our hire items remain in the best possible condition for all of our clients, we do ask that items (excluding linen) are at least rinsed and dried as soon as possible after use. All items are dishwasher safe unless otherwise specified.
I CAN’T WASH ITEMS AT THE VENUE, Can you COLLECT items IMMEDIATELY AFTER USE?
Yes. We can attend your event to collect items immediately after use and arrange to clean immediately. This is known as an Immediate Clean service. Please ask for this to be quoted if required.
IF EVERYTHING IS WASHED BY YOU, WHY DO I NEED TO PAY FOR AN IMMEDIATE CLEAN?
Items that have been used and heavily soiled are rinsed and washed immediately after use. These items become priority items and need to be attended to immediately. Items that have been washed by our clients can sit on our wash shelves a few days longer and are attended to only after we get through all priority cleans. You are paying for us to prioritise your clean, so you can relax post event.
I need a larger quantity of items than what you offer on your website?
Some items on our website can be sourced in larger quantities. These items are listed with “More Available Upon Request” and the approximate lead time for the order. Contact us to discuss your options.
Do you collaborate with other stylists/suppliers for photoshoots/EXPOS or other promotions?
Yes, absolutely, please get in touch to discuss your idea.
HOW DO You REDUCE YOUR ENVIRONMENTAL IMPACT?
Our plates are delivered to you in reusable crates. Plate stacks are divided by reusable plastic sheets that are washed and reused per hire. In the warehouse these plate stacks are divided using repurposed cardboard and foam.
Our cutlery is bundled in reusable rubber bands and delivered in reusable plastic tubs with lids. This packaging process is intentional and eliminates the need for plastic bags. Gloves are also provided by request per order for hygiene, and to remove finger and rubber band marks.
Our linen is provided in our own custom boxes and wrapped in tissue paper or we reuse the plastic bags supplied by the drycleaner.
We use biodegradable plastic bags for all rubbish removal and we also deliver all our cardboard direct to our local cardboard recycling facility, bi-weekly.
What are your Terms and Conditions of Hire?
A full copy of our Terms of hire can be found here.
WHAT IS YOUR REFUND POLICY?
We do ask you to acknowledge at the time of booking that all 30% deposits are non-refundable regardless of the circumstances. Cancellations occurring within 7 days from the day of collection/delivery of hire is also non-refundable.