Frequently asked questions
Do you deliver?
Yes, we can deliver items however, all deliveries will incur a delivery fee. Delivery fees are generally a rate of $40.00 each way however, some orders may require additional cargo transport and will be calculated based on the order and requirements of the order.
Can I collect My items?
Yes, all items can be collected by appointment. We recommend ensuring that you discuss your collection vehicle with us in advance so we can assist with any requirements needed to secure items for a safe journey to your event location. Please note, items cannot be collected in a ute or trailer.
When can I collect/return my items?
All weekend hires can be collected on the Friday anytime by appointment and returned anytime Mondays between 8am – 6pm or by appointment/ notification all other days. All other weekday hires are overnight only.
Where is the Collection/Return location?
Items can be collected from Stirling. We are conveniently located just off the Hutton Street freeway exit. Please contact us for delivery/collection address.
CAN I VIEW ITEMS?
Yes, you are welcome to attend our home showroom to view our items. All viewings are by appointment only.
Can you LAY OUT the tableWARE IF MY CATERER CANNOT?
Yes, we can lay out the tableware items. Our ‘White Glove Service’ is charged at $20.00 per half hour. This service includes all items laid in precise arrangement to meticulous and thorough detail. We also straighten all other table items and ensure seating is centred to the plates per setting. Contact us for a quote for this arrangement.
Can you style my table with flowers and other items?
At present styling is limited to tablescape styling only. We can offer recommendation on colour combinations and items that may suit your preferred theme. This is a free service. Should you require additional styling, we recommend engaging the services of a stylist or florist and are happy to recommend one for you.
Am I required to clean my items before returning?
In order to ensure our hire items remain in the best possible condition for all of our clients, we do ask that items (excluding linen) are rinsed and dried as soon as possible after use. There is no need for a detailed wash, however most items are dishwasher safe. There is no need to wash linen.
I DON'T HAVE CAPACITY TO RINSE MY ITEMS AT THE VENUE, Can you COLLECT items IMMEDIATELY AFTER USE?
Yes. We can attend your event to collect items immediately after use and arrange to clean immediately. This is known as a ‘Late Night Collection and Clean’ Please ask for a quote on this option if interested.
I need a larger quantity of items than what you offer on your website?
Most of our items with the exception of a few are able to be sourced in larger quantities. These items are listed with “More Available Upon Request” and the approximate lead time for the order. Contact us to discuss your options.
I’m after a particular ITEM TO MATCH A THEME, can you source AN item for me?
Depending on your requirements, we may be able to source plates, cutlery or other items for your event. Contact us to discuss your wish-list items.
Do you collaborate with other stylists/suppliers for photoshoots/EXPOS or other promotions?
Yes, absolutely, please get in touch to discuss your idea.